✨Complimentary shipping for orders over $65! 🎉✨ Please expect some delays with shipping due to COVID—we appreciate your patience! 💖

FAQs

Do you deliver? 

We deliver to all states across Australia, and are currently trialing shipping to a few select international destinations. As our products are temperature sensitive, we highly recommend having your products delivered to an address where someone can receive the goods personally.

Same-day Courier options are also available at an additional cost—you'll need to get in touch with us directly for a quote. You can view our shipping policy here. 

Please use your own discretion when ordering for postage during the hotter seasons, as we do not take responsibility for any melting due to weather.  We give your chocolatey bundle the best chances possible by packing with ice, and keeping a close eye on the weather. We always recommend collection where possible during the hotter months.

Opting for delivery is at your own discretion—we do not take responsibility for mishandling, loss or damage of packages once they have left our premises. 

Can you ship internationally? 

We have sent a number of parcels overseas, and love to help you surprise your loved ones. Please get in touch with us via the contact form and we will do our best to provide you with a customised quote for a few delivery options.

Please note that delivery times are often longer—for hotter seasons we advise sending via the fastest method possible as we do not take responsibility for mishandling, loss or damage of packages once they have left our premises. 

How much does delivery cost?

Postage is calculated automatically at checkout based on the weight of your order. Postage is free for all orders over $65.

How long should I expect to wait for my order to dispatch?

We always aim to dispatch your order as soon as we can. You can expect to wait 1-2 days for dispatch of items currently in stock. If you have ordered a custom item you can find the estimated turnaround time on the product listing—generally it takes anywhere between 3-5 days. You will receive a notification when it has shipped.

During the hotter seasons we may delay dispatch to avoid exposing our chocolate products to extreme temperatures. We will touch base with you if we foresee any major delays!

Please note that it is your responsibility to check the turnaround times on the product listing prior to ordering. We will not provide refunds for custom products that have been ordered due to change of mind or failure to note the listed time frame.

How long will delivery take?

After you have received your dispatch notification you can follow it's progress via the tracking number provided. If sent via express post you can expect it to arrive within 1-2 business days within capital cities. If you live in a rural area please refer to AusPost delivery timeframe guidelines here.

We are not responsible for any delays by third party carriers, but will do our best to inform you when delays are likely.

Can I specify a delivery date? If I place an order can you delay dispatch?

We use a third party carrier for deliveries and as such cannot guarantee that your package will be delivered on or by your requested date. If timing is of high importance to you and you are based within Greater Sydney we MAY be able to arrange for a same-day courier for an additional cost. Please get in touch with us via the contact form!

My package has been dispatched! How can I find out where my package is?

The best place to find information about your package is to use the tracking number provided to you within the dispatch notification or to contact Australia Post directly. They will know more about the whereabouts of your package than us once it has been dispatched!

Can I add more faces to your custom products?

At this stage, the simple answer is 'no'. We place a limit on the amount of faces per product as we have to manually cut out and transfer each face onto the chocolates. If we allowed for more than three faces it would simply push out the turnaround time. For this reason we ask that if you upload an image that contains more than one face you are very specific about which face you'd like us to use—otherwise it will cause delays with your order.

Can I add a card or have my order gift wrapped?

We are a very small team with a large workload, so at this point in time we don't have the capacity to gift wrap or add hand-written notes to your order. Our priority is spending our time making and packing the products to send out to you and your loved ones. However, this is something we're proactively looking to introduce in the near future.

My item arrived melted/broken! What can I do?

We're really sorry to hear this! We spend a lot of time and care in making and packing your orders so that they make it to you safely. This includes packing with thermal wrap and ice during the hotter seasons. As a part of our Express Post dispatch, every package is insured with Australia Post up to the value of $100. If your package arrives broken you will need to contact Australia Post directly here to receive compensation.

As per our shipping policy, we are not obliged to replace your package if it is damaged by any third party carrier. Replacement or refund is completely at our discretion. Don't forget, it pays to be nice—we're just as bummed as you when our products are mishandled.

Can I collect my chocolates?

We are open during seasonal periods only—please follow us on socials to keep up to date on when our physical store is open for collection! When we are open, collection is from our shop located at 32 Kings Lane, Darlinghurst NSW 2010. 

Do you do allergen free chocolate?

We do have a number of products that don't contain added allergens—you can check all of the ingredients out on each product listing in the online shop. 

V - Vegan 
N - Contains Nuts
A - Contains Alcohol

All of our products are prepared in a kitchen where nuts, dairy, eggs and gluten have been prepared so please use your own discretion when ordering.

What is the best way to store chocolate?

Always store chocolate in a cool, dry environment away from strong smelling foods and direct exposure to sunlight. Never store chocolate in the fridge, unless it's absolutely necessary, as this can cause sugar bloom (that white swirly looking texture on the surface of your chocolate).

How long will my chocolate keep?

Our bonbons have a recommended shelf life of 3-4 weeks, and products like our bars and barks approximately 6-12 months depending on storage. Like all things, they're best consumed fresh which is why we also make all of our products in small batches so they don't sit around on the shelves for long periods of time.