We deliver via Auspost nationwide (excl. the Northern Territory). As our products are temperature sensitive, we highly recommend selecting the express option and having your products delivered to an address where someone can receive the goods personally.
During heat waves, no matter the time of year, if the temperature is consistently above 28°C, we wrap your chocolate with thermal foil and add ice packs to keep the contents cool. We also keep a close eye on the weather at our location and yours, and may delay dispatching to avoid exposing your chocolate to extreme temperatures.
We will touch base with you if we foresee any major delays!
Postage is calculated automatically at checkout based on the weight of your order. You can use the code 'SHIPPINGFREE' on orders over $180 for complimentary standard shipping.
We currently dispatch packages on Mondays—Wednesdays to avoid packages sitting in transit over the weekend. You will receive a notification once your package has been shipped.
You can expect to wait 1-2 days for dispatch of items currently in stock. If you've ordered a custom item, please allow extra time for dispatch—turnaround times are listed on each custom product page.
Please note that dispatch times do not include transit time once your package is with Australia Post.
During heatwaves, we may delay dispatch to avoid exposing our chocolate products to extreme temperatures. We will touch base with you if we foresee any major delays!
After you have received your dispatch notification you can follow your packages status via the tracking number included in the email. At checkout, we have listed the average time for delivery with each postage option, but please check Auspost for more details if you're unsure.
We are not responsible for any delays by third party carriers, but will do our best to inform you when delays are likely. Likewise, we are unable to specify or guarantee an exact delivery date.
We spend a lot of time and care in making and packing your orders so that they make it to you safely. This includes packing with thermal wrap and ice during periods of hot weather. We highly recommend selecting the express post option when checking out, and sending your package to an address where someone will be around to receive, such that it's not left in a hot mailbox or out on a sunny porch for extended periods of time.
The bottom line is that chocolate still tastes great in whatever format. Popping your items in the fridge for 15 minutes will help to re-solidify them. We do understand though, that sometimes aesthetics matter e.g. for gifting purposes!
If you've followed all of the above and your package still arrives melted, please send us an email with as many photos of the damage as possible and we will do our best to find a satisfactory solution!
All of our products are prepared in a kitchen where nuts, dairy, eggs and gluten have been prepared so please use your own discretion when ordering.
We do have a number of products that don't contain added allergens—you can check all of the ingredients out on each product listing in the online shop, or feel free to reach out via our contact form if you're unsure.
Always store chocolate in a cool, dry environment away from strong smelling foods and direct exposure to sunlight. Never store chocolate in the fridge, unless it's absolutely necessary, as this can cause bloom (swirly white appearance on the surface), and may impact the texture and overall flavour experience.
Fresh is best! Like all things, our chocolates are best consumed fresh, which is why we also make all of our products in small batches so they don't sit around on the shelves for long periods of time.
Our bonbons have a recommended shelf life of 3-4 weeks, and products like our origin bars and barks approximately 12-24 months depending on storage. Please refer to the best before date on the product packaging.
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