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FAQs

Do you deliver? 

We deliver to all states across Australia, and are currently trialing shipping to a few select international destinations. As our products are temperature sensitive, we highly recommend having your products delivered to an address where someone can receive the goods personally.

To ensure your chocolates have the best chance of surviving in transit, we wrap your chocolate with thermal foil and pack into a thermal box with ice (during the hotter seasons). We also keep a close eye on the weather during the hotter months, and may delay dispatch to avoid exposing your chocolate to extreme temperatures. We will touch base with you if we foresee any major delays! 

Opting for delivery is at your own discretion‚ÄĒwe do not take responsibility for any mishandling, loss (including incorrect address provided) or damage of packages once they have left our premises.¬†You can view¬†our shipping policy¬†here.¬†

Can you ship internationally? 

We have sent a number of parcels overseas, and love to help you surprise your loved ones. Please get in touch with us via the contact form and we will do our best to provide you with a customised quote for delivery.

Please note that delivery times are often longer, and as such we only send via express for international packages.

How much does delivery cost?

Postage is calculated automatically at checkout based on the weight of your order. You can use the code 'SHIPPINGFREE' on orders over $150 for free shipping‚ÄĒthis offer cannot be used in conjunction with any other rewards or discount code.

How long should I expect to wait for my order to dispatch?

We always aim to dispatch your order as soon as we can. You can expect to wait 1-2 days for dispatch of items currently in stock. If you have ordered a custom item you can find the estimated turnaround time on the product listing‚ÄĒgenerally it takes anywhere between 3-5 days. You will receive a notification when it has shipped.

During the hotter seasons we may delay dispatch to avoid exposing our chocolate products to extreme temperatures. We will touch base with you if we foresee any major delays!

Please note that it is your responsibility to check the turnaround times on the product listing prior to ordering. We will not provide refunds for custom products that have been ordered due to change of mind or failure to note the listed time frame.

How long will delivery take?

After you have received your dispatch notification you can follow its progress via the tracking number provided. You can generally expect your package to arrive within 1-2 business days from dispatch within capital cities. If you live in a rural area please refer to AusPost delivery timeframe guidelines here.

We are not responsible for any delays by third party carriers, but will do our best to inform you when delays are likely.

Can I specify a delivery date? 

We use a third party carrier for deliveries and as such cannot guarantee that your package will be delivered on or by your requested date.

My package has been dispatched! How can I find out where my package is?

The best place to find information about the whereabouts of your package once it has been dispatched is to use the tracking number provided to you within the dispatch notification or to contact Australia Post directly. 

My item arrived melted/broken! What can I do?

We're really sorry to hear this! We spend a lot of time and care in making and packing your orders so that they make it to you safely. This includes packing with thermal wrap and ice during the hotter seasons. 

As per our shipping policy, we are not responsible for the replacement of your package if it is damaged by any third party carrier. No replacements or refunds will be provided. 

Can I collect my chocolates?

Unfortunately we do not have a pick-up option at this time.

Do you do allergen free chocolate?

We do have a number of products that don't contain added¬†allergens‚ÄĒyou can check all of the ingredients out on each product listing in the online shop.¬†

All of our products are prepared in a kitchen where nuts, dairy, eggs and gluten have been prepared so please use your own discretion when ordering.

What is the best way to store chocolate?

Always store chocolate in a cool, dry environment away from strong smelling foods and direct exposure to sunlight. Never store chocolate in the fridge, unless it's absolutely necessary, as this can cause sugar bloom (that white swirly looking texture on the surface of your chocolate).

How long will my chocolate keep?

Our bonbons have a recommended shelf life of 3-4 weeks, and products like our bars and barks approximately 6-12 months depending on storage. Like all things, they're best consumed fresh which is why we also make all of our products in small batches so they don't sit around on the shelves for long periods of time.